Terms & Conditions

1. Acceptance of terms

By accessing the Edge Logic website at https://www.edgelogic.org or engaging our services, you agree to these terms. If you do not agree, do not use the website or our services.

2. About us

Edge Logic is an AI automation and technology agency based at 105-A Block, Johar Town, Lahore Phase 1, Punjab, Pakistan. We design, build, and operate AI voice agents, chatbots, workflow automations, CRM systems, websites, and marketing tools for businesses.

3. Services

Edge Logic provides professional services, not physical goods. Our services include but are not limited to AI voice agents, AI chatbots, workflow and process automation, CRM setup and management, web design and development, digital marketing, lead generation, branding, SEO, and social media management.

All pricing is quoted in Pakistani Rupees (PKR) and provided on request or confirmed during a discovery call. No public price list is published on this website.

4. Engagements & scope

Each engagement is governed by a separate agreement (proposal, statement of work, or contract) that defines the scope, deliverables, timeline, fees, and payment terms. These terms supplement, and do not replace, any signed engagement agreement. Where the two conflict, the signed agreement controls.

5. AI agents

Our AI voice and chat agents are automated assistants. They always disclose that they are AI, do not provide medical, legal, or financial advice, and may escalate conversations to a human. Calls and messages handled by our agents may be recorded, transcribed, and stored in our CRM for quality and follow-up, subject to the applicable consent and our Privacy Policy.

6. Client responsibilities

You agree to provide accurate information, timely access and feedback, and any required credentials or materials needed to deliver the agreed scope. Delays in providing these may affect timelines.

7. Intellectual property

Unless agreed otherwise in writing, intellectual property in custom work created for an engagement is transferred to the client upon full payment of the applicable fees. Edge Logic retains the right to use generic methodologies, templates, and know-how developed during the engagement.

8. Limitation of liability

Edge Logic's liability for any engagement is limited to the fees paid for that engagement. We are not liable for indirect, incidental, or consequential damages, or for losses caused by third-party platforms, telecom providers, or services outside our control.

9. Third-party services

Our work may integrate with third-party platforms (CRM, telephony, messaging, hosting, AI providers). We are not responsible for the availability, accuracy, or policies of those third parties.

10. Acceptable use

You agree not to use the website or our services for unlawful, abusive, or fraudulent purposes, and not to submit content that infringes the rights of others.

11. Changes

We may update these terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

12. Contact