Privacy Policy

1. Who we are

Edge Logic is an AI automation and technology agency based at 105-A Block, Johar Town, Lahore Phase 1, Punjab, Pakistan. We build AI voice agents, chatbots, workflow automation, CRM systems, websites, and marketing tools for businesses. This policy explains how we handle personal data you submit through our website, our forms, and our AI agents.

2. What we collect

When you submit a form on our website (such as a strategy call request, contact form, or booking), or when you interact with one of our AI agents by phone, chat, or WhatsApp, we may collect:

• Contact details: name, email address, phone number, company name, and designation.
• Inquiry details: the service you are interested in, your message, and any information you provide during a call or chat.
• Booking details: preferred date, time, and calendar information for discovery calls and appointments.
• Technical data: IP address, browser type, pages visited, and standard analytics data.

3. How we use your data

• To respond to your inquiry and schedule a discovery call.
• To provide the services you request.
• To send confirmation emails and reminders about booked appointments.
• To improve our services, website, and AI agents through analytics and feedback.
• To comply with applicable laws and regulations in Pakistan and the jurisdictions where our clients operate.

4. Legal basis

We process your personal data on the basis of your consent when you submit a form or interact with our agents, and for our legitimate business interests in providing and improving our services. You may withdraw consent at any time by contacting us at ceo@edgelogic.org.

5. Data sharing

We do not sell your personal data. We share it only with:

• Our CRM and communication providers (email, SMS, WhatsApp) to deliver our services to you.
• Cloud hosting and infrastructure providers that store and process data on our behalf.
• Authorities where required by law.

When you call or message one of our AI agents, the conversation may be transcribed and stored in our CRM for quality and follow-up. We always disclose that you are speaking with an AI assistant.

6. Data retention

We retain personal data for as long as necessary to provide our services, respond to inquiries, and meet legal requirements. You may request deletion of your data at any time by contacting us.

7. Your rights

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Object to processing for direct marketing.

To exercise any of these rights, email us at ceo@edgelogic.org.

8. Security

We take reasonable technical and organizational measures to protect your data, including encrypted storage, access controls, and secure communication channels. No method of transmission over the internet is fully secure, but we work to protect your information to the extent reasonably possible.

9. International transfers

Your data may be processed and stored in Pakistan and in other countries where our infrastructure providers operate. We ensure appropriate safeguards are in place for any cross-border transfer.

10. Contact

For any privacy question or request, contact us: